Privacy Policy

How We Collect Information

Personal information includes name, email, phone, billing address, payment information, CPNI (for VoIP), and support requests. Non-personal information includes IP addresses, device types, browser details, and aggregate usage statistics.

How We Use Your Information

Providing and maintaining services, billing, customer support, personalizing communications, and legal compliance.

Cookies and Tracking Technologies

Used for site improvement and advertising. Can be disabled in browser settings.

Disclosure to Third Parties

Information may be shared with affiliates, contractors, credit bureaus, and law enforcement when required by law.

SMS/Text Messaging Privacy

Explicit opt-in required. Phone numbers are not sold or shared for third-party marketing. Data retained for 5 years.

Security and Data Retention

Reasonable safeguards implemented. Data retained as needed for business and legal purposes.

Children's Privacy

We do not intentionally collect information from children under 13.

Contact: privacy@hvwisp.com