Privacy Policy

Hudson Valley Wireless (HVW) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services or visit our website at hvwisp.com.

How We Collect Information

We collect personal information including your name, email address, phone number, billing address, payment information, Customer Proprietary Network Information (CPNI) for VoIP services, and support requests. We also collect non-personal information such as IP addresses, device types, browser details, referring URLs, and aggregate usage statistics to improve our services and website experience.

How We Use Your Information

Your information is used for providing and maintaining internet services, processing billing and payments, delivering customer support, personalizing communications about your account, sending service updates and maintenance notifications, and complying with legal requirements. We may also use aggregate, anonymized data to analyze usage trends and improve our network infrastructure.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve site functionality, analyze traffic patterns, and support advertising. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features but will not impact your internet service.

Disclosure to Third Parties

We may share information with affiliates, contractors performing services on our behalf, credit bureaus for account verification, and law enforcement when required by law or legal process. We do not sell your personal information to third parties for marketing purposes.

SMS/Text Messaging Privacy

We require explicit opt-in consent before sending SMS or text messages. You may opt out at any time by texting STOP. Your phone number is not sold or shared with third parties for their marketing purposes. SMS consent data is retained for up to 5 years for compliance purposes.

Security and Data Retention

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Information is retained for as long as necessary to fulfill business purposes, comply with legal obligations, and resolve disputes.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also opt out of marketing communications at any time. To exercise these rights, contact us at privacy@hvwisp.com or call (518) 458-7006.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact: privacy@hvwisp.com | Phone: (518) 458-7006 | Address: 11 Cannon Street, Green Island, NY 12183