Service Status & Network Alerts

Stay informed about network status, planned maintenance, and service alerts for Hudson Valley Wireless coverage areas across 17 counties in New York State. This page shows real-time information about outages, scheduled maintenance, and service disruptions affecting our fixed wireless and fiber networks.

Current Status

View active alerts and outage information below. Each alert includes the affected area, estimated restoration time, and current status. For urgent issues or to report a service problem, call (518) 458-7006 — our support team is available to assist you.

Planned Maintenance

We occasionally perform scheduled maintenance to upgrade equipment, improve performance, and expand capacity. Planned maintenance windows are announced in advance on this page and typically occur during off-peak hours to minimize impact on subscribers.

Reporting an Outage

If you're experiencing a service outage that isn't listed here, please call (518) 458-7006 or email support@hvwisp.com. Provide your service address and a description of the issue so our team can investigate promptly. We monitor our network 24/7 and respond to outage reports as quickly as possible.

Network Monitoring

Our network operations center monitors all tower sites, backhaul links, and core infrastructure around the clock using automated monitoring systems. When an issue is detected, our engineering team is alerted immediately and begins diagnosis and repair. Most outages are resolved within hours, and we post updates on this page as restoration progresses.