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We’re here to assist you with any questions or inquiries you may have. Whether you’re looking to learn more about our services or need support, we’re just a message away.

Our team is committed to providing the best customer experience. We understand the importance of timely communication, and we strive to respond quickly to all your queries. Need a consultation, have a project idea, or want to give us feedback? Let us know—your satisfaction is our top priority!

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Fill out the form below, call us at 518-458-7006 or email us at support@hvwisp.com. We look forward to hearing from you.

FAQs

What can I do to help my home network run the most efficiently?
  • Check the physical location of your router; minimize any significant physical barriers and electronic devices that can cause interference to maximize signal strength for better coverage area.
  • Use wired connections over wireless when available.
  • Verify there aren’t any older devices connected that can potentially slow down your network, especially those that are not in use. Also, update any outdated network drivers, software, etc. on devices that are connecting to your router to help alleviate connectivity issues.
When should I factory reset my router?

Factory reset, master reset, restore, and hard reset are all synonyms for resetting a router. When you reset a device, you take it back to the state it came in when it was purchased. A factory reset is a good idea if you’re selling or disposing of your router. This way, whoever gets your router next can start fresh, without seeing any of your personal information (like your Wi-Fi password). Since this technique erases, it can remove any customizations and other helpful features that come with new updates. If you ever think you may need to reset your router, it’s best to research your issue in detail beforehand and make sure there are no other fixes available. This should only be used as a “last ditch effort” to fix a problem. If this option is deemed necessary, your immediate next step should be updating the firmware for proper functionality.

The main or most common lights on a router are indicative of power, internet/WAN connection, WiFi, and band/channel. Some also have a dedicated light for each port that will light up when in use.

  1. Power light: signifies you have an electrical connection, so your router is on
  2. Internet/WAN light: this represents that you have internet signal coming from your ISP to your router
  3. WiFi/Wireless light: when this is lit up it means devices can see the wireless signal from the router itself
  4. Band/Channel light(s): some routers will have separate lights for their 2.4 & 5Ghz channels showing that they are active
  5. Port lights: if a device is plugged into a port, indicator lights will come on to signify there is power and data

Flashing or blinking lights can be a good sign. It usually means that data is travelling through your connection into your device.

Contact Us

Have questions? We have answers. 

Please give us a call or fill out the form and we’ll get back to you quickly. 

518-458-7006

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