Acceptable Use Policy (AUP)

This Acceptable Use Policy (AUP) applies to all Hudson Valley Wireless residential, business, and dedicated internet services in New York State. Last updated January 1, 2026.

Summary

Use the internet lawfully. No hacking, spam, malware, or harassment. Don't tamper with equipment or resell service. Violations may lead to warnings, suspension, or termination. Report abuse at (518) 458-7006.

Scope and Customer Responsibility

Customers are responsible for all content transmitted through the service. Hudson Valley Wireless does not pre-screen content and is not liable for user-generated content.

Prohibited Uses

Harmful or Unlawful Content

• Transmitting unlawful, abusive, or hateful content
• Harming minors, stalking, or harassment

Network Security Violations

• IP spoofing or forging headers
• Distributing viruses or malware
• Unauthorized access or scanning of systems

Spam and Abuse

• Spam, bulk messaging, or pyramid schemes
• Collecting personal data without consent

Intellectual Property and Equipment

• Intellectual property infringement
• Tampering with HVW equipment or reselling service

Enforcement and Remedies

What to Expect

First offense (minor): written warning. Repeated violations: temporary suspension. Serious violations: permanent termination. Illegal activity: referral to law enforcement.

Preservation and Disclosure

Content may be preserved and disclosed to comply with legal processes or protect the rights of Hudson Valley Wireless and its subscribers.

Frequently Asked Questions

How do I report abuse on the Hudson Valley Wireless network?

Contact us at (518) 458-7006 or use our contact page. Include details such as date, time, and nature of the incident.

What happens if I violate the Acceptable Use Policy?

Violations may result in a warning, temporary suspension, or permanent termination depending on severity.

Can Hudson Valley Wireless monitor my internet activity?

We do not routinely monitor individual content. We may investigate when we receive abuse reports, detect threats, or are required by law.

Does this AUP apply to all Hudson Valley Wireless services?

Yes. This policy applies to all residential, business, and dedicated internet services in New York State.

Report Abuse

Report violations to Hudson Valley Wireless at (518) 458-7006 or email abuse@hvwisp.com.