How to log in to the Customer Portal
Which portal to use, how to sign in, and what you can do once you are in.
- 1. Open the Customer Portal page Go to hvwisp.com/portal. The page lists both portals and which accounts use each.
- 2. Choose your portal New customers and recently migrated accounts use the New Portal at connect.hvwisp.com. Older accounts that have not been migrated use the Legacy Portal at portal.hvwisp.com.
- 3. Sign in Sign in with your account credentials. If you are not sure which portal is yours or cannot sign in, call (518) 458-7006 or email info@hvwisp.com and we will point you in the right direction.
- 4. Manage your account From the portal you can view invoices, pay your bill, manage your service and submit or track support requests.
Last updated 2026-09-27.