How to log in to the Customer Portal

Follow these five steps to access the HVWISP Customer Portal and manage your services. New customers and recently migrated accounts use the New Portal; older accounts that have not been migrated should choose Open Legacy Portal instead.

  1. 1. Visit hvwisp.com Navigate to https://hvwisp.com/ in your web browser.
  2. 2. Click "Portal" Select "Portal" in the website navigation to open the Customer Portal page.
  3. 3. Click "Open New Portal" Select "Open New Portal" to access connect.hvwisp.com. If your older account has not been migrated, select "Open Legacy Portal" instead.
  4. 4. Enter your email address and password Click the "Email Address" field and enter the email address associated with your account, then enter your password.
  5. 5. Click "Sign In" Click "Sign In" to access your account. Once signed in, you can view invoices, pay your bill, manage your service and submit or track support requests. If you cannot sign in or are unsure which portal to use, call (518) 458-7006 or email info@hvwisp.com.

Last updated 2026-10-09.