Fees

Name

Description

Cost

Type

10-GB

A charge incurred when a subscriber exceeded the monthly quota fixed under a payment plan. (NITRO / CLASSIC Plans)

$10.00

Overage

MANAGED WIRELESS FEE

The managed wireless service plan provides you with a wireless access point that is maintained by HVW.  Benefits include a leased router/access point, no-charge service calls, telephone assistance setting up all your new wireless devices. 

$4.90

Monthly

STATIC IP (1)

Some applications such as VPN, Camera Servers, IP Telephone Systems, Online Gaming and Application Servers that need a permanent address on the Internet.  Static IP Addresses are supported under HVW’s DIA, Business, Select Gamer, Select Home Business for an additional charge.  

$20.00

Monthly

STATIC IP (5)

Some applications such as VPN, Camera Servers, IP Telephone Systems, Online Gaming and Application Servers that need a permanent address on the Internet.  Static IP Addresses are supported under HVW’s DIA, Business, Select Gamer, Select Home Business for an additional charge.  

$40.00

Monthly

STATIC IP (25)

A Some applications such as VPN, Camera Servers, IP Telephone Systems, Online Gaming and Application Servers that need a permanent address on the Internet.  Static IP Addresses are supported under HVW’s DIA, Business, Select Gamer, Select Home Business for an additional charge.  

$200.00

Monthly

40' LADDER FEE

Additional charge for the use of large ladder

$40.00

One Time

ADMINISTRATIVE FEE

If Subscriber disputes a charge to their credit card issuer that is a valid HVW charge an Administrative Fee will be applied

$150.00

One Time

ANTENNA MAST (10') FEE

Cost to add antenna mast to Standard Installation Fee

$20.00

One Time

STANDARD INSTALLATION FEE

All plans are based on “Standard Installation.”  Additional charges may apply for out of scope work. Standard Installation is defined as a single-story home with clear pathways to run cable (less than 100’) without obstructions or special material required. Additional charges may apply for non-standard installations, which include without limitation the following: tripods, antenna masts, chimney mounts, tree mount, tower sections, burying cables, aerial cables, demarcation extension, multistory buildings, 40-foot ladder charge, multiple computers, multiple cable runs, multiple locations, detached offices, etc.

$499.90

One Time

ACH NON-PAYMENT FEE

A returned check, insufficient funds or declined credit card will be considered non-payment.  Additionally, Subscriber will automatically be charged a twenty-five-dollar ($25.00 U.S.) fee for any check or ACH payment returned for non-payment or insufficient funds

$25.00

One Time

RECONNECT FEE

Restoration of Service that has been suspended for any reason will require payment of any unpaid balance and a reconnect charge of twenty-five dollars ($25.00 US) may be applied.

$25.00

One Time

REACTIVATION FEE

To restore service after a permanent disconnection, payment of the full unpaid balance and a reactivation fee of two hundred and twenty-five dollars ($250.00 US) for full reactivation may be applied.

$250.00

One Time

LATE FEE

Subscriber bears the sole responsibility to timely pay all Monthly Fees when due.  Late fee may apply for late payment.

$5.00

One Time

COLLECTION FEE

Accounts that are not paid to HVW may be turned over to an outside collection agency for collection.  If the account is turned over for collections, Subscriber agrees to pay HVW a Collection Fee of up to one hundred and fifty dollars ($150.00 US).

$50.00

One Time

TRIPOD MOUNT FEE

Cost to add Tripod to Standard Installation Fee

$69.90

One Time

INVOICE MAILING FEE

HVW relies on paperless invoicing, an additional five dollars ($5.00 US) will be applied to every invoice generated and mailed via the U.S. Postal Service.

$5.00

Monthly

RECONNECT FEE

If the Service to Subscriber is suspended, disconnected to terminated for any reason or Service in accordance with this Agreement, HVW may charge to reconnect the subscriber

$25.00

Monthly

SERVICE CALL FEE - 1ST HOUR

If HVW is requested or required to service Subscriber Equipment or if Provider is called to Subscriber’s Premises and it is determined that the problem is other than the HVW Service, Subscriber will be liable for the expense of a service call and travel

$50.00

One Time

SERVICE CALL FEE - EACH ADDITIONAL 1/2 HR

If HVW is requested or required to service Subscriber Equipment or if Provider is called to Subscriber's Premises and it is determined that the problem is other than the HVW Service, Subscriber will be liable for the expense of a service call and travel

$25.00

One Time

TRAVEL FEE (PER MILE)

Travel charges of one-dollar ($1.00 US) per mile based on travel from Albany, NY.

$1.00

One Time

EQUIPMENT RECOVERY FEE

Failure to return equipment within 30 days from the cancellation date will result in a charge to be determined with reference to HVW's then current equipment schedule. 

$100.00

One Time

NON RETURNED EQUIPMENT FEE

Upon termination of the contract, Subscriber will return the HVW Equipment to HVW within fifteen (15) calendar days in the same condition it was received (ordinary wear and tear excepted), and in accordance with HVWs then-current rates

 Market Rate

One Time

EQUIPMENT UPGRADE FEE

Subscribers on the HVW Network may from time to time require upgrades or replacement of the HVW Equipment to be eligible for new plans and faster speeds. 

 Market Rate

One Time

EARLY TERMINATION FEE

Subscriber may also be charged an Early Termination Fee if contracts are canceled early

$350.00

One Time

REGULATORY RECOVERY FEE

Hudson Valley Wireless is a regulated service provider and is responsible to comply with rules and regulations from various governmental entities such as Federal Communications Commission (FCC), state public utility commissions, state legislatures, county, town and city governments.  The Regulatory Recovery Fee is a fee for legal, accounting, consulting services and other fees/surcharges to maintain compliance with governmental entities.

$2.75

Monthly

ADVANCED TECHNICAL SUPPORT (ATS) FEE - PER HR

ATS is a service intended to address issues outside the scope of HVW's standard support agreement.  ATS includes: (a) configuration troubleshooting; (b) evaluation of and attempts to correct software, operating systems and networking and other projects related to Customer Premise Equipment (CPE)

$100.00

One Time

LIFT RENTAL FEE

Cost to rent aerial or boom lift equipment for non-standard installation

 Up to $1500

One Time


Providing high speed business and residential broadband service to rural and underserved communities.

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518-458-7006