Communications Assistance for Law Enforcement Act (CALEA)

It is the policy of Hudson Valley Wireless (“Company”) to comply with the letter and spirit of all laws of the United States, including the Communications Assistance for Law Enforcement Act (“CALEA”). Before assisting a law enforcement agency to carry out a call content/information or broadband/VoIP packet interception, Section 105 of CALEA requires telecommunications carriers, facilities-based broadband providers, and voice over Internet protocol (“VoIP”) providers (hereinafter “Providers”) to ensure that the interception is activated (1) pursuant to court order or “other lawful authorization” and (2) with the “affirmative intervention” of a carrier officer or employee. 47 USC §1004. The Federal Communications Commission (“FCC”) has issued regulations to implement Section 105 of the Act, which regulations are codified at 47

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Customer Proprietary Network Information (CPNI)

What is CPNI?

Customer Proprietary Network Information (CPNI) is information that Hudson Valley Wireless and other telecommunications carriers obtain when providing your telecommunications services to you. CPNI includes the types of telecommunications services you currently purchase, how you use them, and the billing information related to those services, including items such as High-Speed Internet Access services that you have purchased and usage. Your telephone number, name and address are not considered CPNI.

Use and Disclosure of CPNI

We use your CPNI to offer you additional services of the type you already purchase from Hudson Valley Wireless. We also may use your CPNI for network planning and to offer you products and services, packages, discounts and promotions from our affiliated companies, such as FREE Training / Digital Literacy Classes, events and monthly newsletters.

Hudson Valley Wireless uses technology and security features and strict policy guidelines to safeguard the privacy of CPNI and protect it from unauthorized access or improper use. Hudson Valley Wireless does not disclose CPNI outside of the Hudson Valley Wireless companies or their agents without customer consent except as required or allowed by law. When Hudson Valley Wireless uses third parties to perform services on its behalf that require the use of CPNI, Hudson Valley Wireless requires that they protect CPNI consistent with this privacy policy. Hudson Valley Wireless does not sell CPNI to unaffiliated third parties.

Restricting our use of your CPNI

If you wish to restrict our use of your CPNI for marketing purposes, you may contact a customer service representative at following number:

Customer Service – (518) 380-2832

Restricting our use of your CPNI for marketing purposes will not affect the provision of any Hudson Valley Wireless products or services to which you subscribe, nor will it eliminate all types of Hudson Valley Wireless marketing contacts.

Digital Millennium Copyright Act (DMCA)

Under the Digital Millennium Copyright Act (DMCA), copyright owners have the right to notify Hudson Valley Wireless’s registered agent if they believe that one of our clients has infringed on their work(s). When Hudson Valley Wireless’s receives a complaint notice from a copyright owner, Hudson Valley Wireless’s will notify the customer of the alleged infringement by providing them a copy of the submitted DMCA notice. As required by law, Hudson Valley Wireless’s enforces a graduated response policy to complaints that may lead to suspension or termination of service. Hudson Valley Wireless’s policy is to cancel the internet services for any customer receiving five or more DMCA notices annually and to assess a $100 Administrative Fee for the processing and handling of every complaint received after the second.

Open Internet Compliance

The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on June 12th, 2015 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.

The FCC’s rules focus on three primary issues: Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services; No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic. Reasonable network management. ISP's may engage in reasonable network management to maintain a high quality of service for broadband Internet access.

Network Practices ISP's must disclose their network practices, specifically in the four general areas listed below. ISP's may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISP's may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.

Application-Specific Behavior: We do not block or rate-control any particular application or protocol.

Device Attachment Rules: For our fixed wireless broadband service only radios installed by a qualified Hudson Valley Wireless technician will be allowed on the network. Any device capable of connecting to an Ethernet port may connect to the CPE Router.

Security: Hudson Valley Wireless employs a NAT structure for the majority of our customers. All customers are fully responsible for ensuring there devices are protected with a firewall and anti-virus software. Any customer with a public IP address will be given 1 Private address behind a DMZ.

Performance Characteristics: ISP's must disclose the following network performance characteristics:

  • Service Description: Hudson Valley Wireless provides fixed wireless broadband. We use a combination of Fiber Optic, unlicensed and licensed spectrum to deliver the services to the customer. Expected speeds are 1.5 Mbps Upload, 6 Mbps Download for the basic service plan. Impact of Specialized Services: Specialized Services are not subject to Open Internet Compliance.< /li>
  • Commercial Terms: ISP's must disclose the commercial terms of its broadband Internet access service including those listed below.
  • Pricing: Please call Hudson Valley Wireless for commercial rates and terms, or visit us online at www.hvwisp.com.
  • Privacy Policies: Hudson Valley Wireless does not provide any information about traffic to third parties without a legal request nor do we use any traffic information for non-network management purposes.
  • Redress Options: Hudson Valley Wireless maintains 24×7 on call technician for emergency issues. We work to respond to issues within 4 hours.

FCC Notice: If a customer believes that these open Internet rules are not being met, we encourage you to contact us at (518) 458-7006 or the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.

Subscriber Agreement


Providing high speed business and residential broadband service to rural and underserved communities.

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518-458-7006