| Name |
Description |
Cost |
Type |
Upload/Download |
| INVOICE MAILING FEE |
HVW relies on paperless invoicing, an additional five dollars ($5.00 US) will be applied to every invoice generated and mailed via the U.S. Postal Service. |
$ 5.00 |
Monthly |
N/A |
| RECONNECT FEE |
If the Service to Subscriber is suspended, disconnected to terminated for any reason or Service in accordance with this Agreement, HVW may charge Subscriber (i) for Service during the period of disconnection or suspension in accordance with applicable fede |
$ 25.00 |
Monthly |
N/A |
| REGULATORY RECOVERY FEE |
REGULATORY RECOVERY FEE |
$ 2.60 |
Monthly |
N/A |
| SAS - SPECTRUM ACCESS SYSTEM FEE |
SAS - SPECTRUM ACCESS SYSTEM FEE |
$ 2.95 |
Monthly |
N/A |
| SUBSCRIBER EQUIPMENT - RADIO (Rental) |
SUBSCRIBER EQUIPMENT - RADIO (Rental) |
$ 9.90 |
Monthly |
N/A |
| Equipment Protection Plan - Radio |
Equipment Protection Plan - Radio |
$ 4.90 |
Monthly |
N/A |
| HOME_ESSENTIAL |
HOME ESSENTIAL |
$ 39.90 |
Monthly Internet |
1500/6000 kbps |
| HOME_ESSENTIAL_NC |
HOME ESSENTIAL NO CONTRACT |
$ 49.90 |
Monthly Internet |
1500/6000 kbps |
| HOME_BASIC |
HOME BASIC |
$ 59.90 |
Monthly Internet |
1500/6000 kbps |
| HOME_BASIC_NC |
HOME BASIC NO CONTRACT |
$ 69.90 |
Monthly Internet |
1500/6000 kbps |
| HOME_ENHANCED |
HOME ENHANCED |
$ 79.90 |
Monthly Internet |
3000/15000 kbps |
| HOME_ENHANCED_NC |
HOME ENHANCED NO CONTRACT |
$ 89.90 |
Monthly Internet |
3000/15000 kbps |
| HOME_ENHANCED_PLUS |
HOME ENHANCED PLUS |
$ 119.90 |
Monthly Internet |
3000/15000 kbps |
| HOME_ENHANCED_PLUS_NC |
HOME ENHANCED PLUS NO CONTRACT |
$ 129.90 |
Monthly Internet |
3000/15000 kbps |
| HOME_EXTREME |
HOME EXTREME |
$ 159.90 |
Monthly Internet |
3000/25000 kbps |
| HOME_EXTREME_NC |
HOME EXTREME NO CONTRACT |
$ 169.90 |
Monthly Internet |
3000/25000 kbps |
| HOME_EXTREME_PLUS |
HOME EXTREME PLUS |
$ 199.90 |
Monthly Internet |
3000/25000 kbps |
| HOME_EXTREME_PLUS_NC |
HOME EXTREME PLUS NO CONTRACT |
$ 209.90 |
Monthly Internet |
3000/25000 kbps |
| BUSINESS_ESSENTIAL |
BUSINESS ESSENTIAL |
$ 49.90 |
Monthly Internet |
1500/6000 kbps |
| BUSINESS_ESSENTIAL_NC |
BUSINESS ESSENTIAL NO CONTRACT |
$ 59.90 |
Monthly Internet |
1500/6000 kbps |
| BUSINESS_BASIC |
BUSINESS BASIC |
$ 69.90 |
Monthly Internet |
1500/6000 kbps |
| BUSINESS_BASIC_NC |
BUSINESS BASIC NO CONTRACT |
$ 79.90 |
Monthly Internet |
1500/6000 kbps |
| BUSINESS_ENHANCED |
BUSINESS ENHANCED |
$ 89.90 |
Monthly Internet |
3000/15000 kbps |
| BUSINESS_ENHANCED_NC |
BUSINESS ENHANCED NO CONTRACT |
$ 99.90 |
Monthly Internet |
3000/15000 kbps |
| BUSINESS_ENHANCED_PLUS |
BUSINESS ENHANCED PLUS |
$ 129.90 |
Monthly Internet |
3000/15000 kbps |
| BUSINESS_ENHANCED_PLUS_NC |
BUSINESS ENHANCED PLUS NO CONTRACT |
$ 139.90 |
Monthly Internet |
3000/15000 kbps |
| BUSINESS_EXTREME |
BUSINESS EXTREME |
$ 169.90 |
Monthly Internet |
3000/25000 kbps |
| BUSINESS_EXTREME_NC |
BUSINESS EXTREME NO CONTRACT |
$ 179.90 |
Monthly Internet |
3000/25000 kbps |
| BUSINESS_EXTREME_PLUS |
BUSINESS EXTREME PLUS |
$ 209.90 |
Monthly Internet |
3000/25000 kbps |
| BUSINESS_EXTREME_PLUS_NC |
BUSINESS EXTREME PLUS NO CONTRACT |
$ 219.90 |
Monthly Internet |
3000/25000 kbps |
| HOME_ENHANCED_FF |
15 Mbps Download / 3 Mbps Upload |
$ 59.90 |
Monthly Internet |
3000/15000 kbps |
| CLASSIC_STARTER |
768/1500 kbps |
$ 39.95 |
Monthly Internet |
768/1500 kbps |
| CLASSIC_ESSENTIAL |
768/1500 kbps |
$ 49.95 |
Monthly Internet |
768/1500 kbps |
| CLASSIC_BUSINESS_BASIC |
768/1500 kbps |
$ 69.95 |
Monthly Internet |
768/1500 kbps |
| UNL_5MBPS_1 |
5000/5000 kbps |
$ 135.00 |
Monthly Internet |
5000/5000 kbps |
| UNL_5MBPS_2 |
5000/5000 kbps |
$ 100.00 |
Monthly Internet |
5000/5000 kbps |
| CLASSIC_BUSINESS_2 |
768/1500 kbps |
$ 99.95 |
Monthly Internet |
768/1500 kbps |
| CLASSIC_P1 |
768/1500 kbps |
$ 24.95 |
Monthly Internet |
768/1500 kbps |
| TU - Essential |
6 Mbps Download / 1.5 Mbps Upload (TU Custom Plan) |
$ - |
Monthly Internet |
1500/6000 kbps |
| HVW-Unlimited |
1-Gbps Download / 1-Gbps Upload |
$ - |
Monthly Internet |
1000000/1000000 kbps |
| HOME_BASIC_FF |
6 Mbps Download / 1.5 Mbps Upload (Discounted) |
$ 39.95 |
Monthly Internet |
1500/6000 kbps |
| HOME_ENHANCED_PLUS_FF |
15 Mbps Download / 3 Mbps Upload (Discounted) |
$ 79.90 |
Monthly Internet |
3000/15000 kbps |
| HOME_ENHANCED_PLUS_CP |
HOME ENHANCED PLUS CUSTOM PLAN |
$ 119.90 |
Monthly Internet |
3000/15000 kbps |
| NITRO 2.0 - Home 10 UNL |
10 Mbps Download / 2 Mbps Upload UNL (100 GB) Soft Data Cap |
$ 39.90 |
Monthly Internet |
2000/10000 kbps |
| NITRO 2.0 - Home 25 UNL |
25 Mbps Download / 4 Mbps Upload UNL (300 GB) Soft Data Cap |
$ 59.90 |
Monthly Internet |
4000/25000 kbps |
| NITRO 2.0 - Home 25 UNL (Select Video) |
25 Mbps Download / 4 Mbps Upload UNL (500 GB) Soft Data Cap |
$ 79.90 |
Monthly Internet |
4000/25000 kbps |
| NITRO 2.0 - Home 25 UNL (Select Gamer) |
25 Mbps Download / 4 Mbps Upload UNL (500 GB) Soft Data Cap w/ Public IP |
$ 94.90 |
Monthly Internet |
4000/25000 kbps |
| Business - Priority - 10 |
Business Priority 10 |
$ 49.90 |
Monthly Internet |
2000/10000 kbps |
| NITRO 2.0 - Home 25 UNL (Select Home Office) |
25 Mbps Download / 4 Mbps Upload UNL (500 GB) Soft Data Cap w/ Public IP |
$ 94.90 |
Monthly Internet |
4000/25000 kbps |
| NITRO 2.0 - Home 50 UNL |
50 Mbps Download / 5 Mbps Upload UNL (600 GB) Soft Data Cap |
$ 119.90 |
Monthly Internet |
5000/50000 kbps |
| NITRO 2.0 - Home 50 UNL (Select Video) |
50 Mbps Download / 5 Mbps Upload UNL (800 GB) Soft Data Cap |
$ 139.90 |
Monthly Internet |
5000/50000 kbps |
| NITRO 2.0 - Home 50 UNL (Select Gamer) |
50 Mbps Download / 5 Mbps Upload UNL (800 GB) Soft Data Cap w/ Public IP |
$ 149.90 |
Monthly Internet |
5000/50000 kbps |
| NITRO 2.0 - Home 50 UNL (Select Home Office) |
50 Mbps Download / 5 Mbps Upload UNL (800 GB) Soft Data Cap w/ Public IP |
$ 154.90 |
Monthly Internet |
5000/50000 kbps |
| NITRO 2.0 - Home 75 UNL |
75 Mbps Download / 5 Mbps Upload UNL (900 GB) Soft Data Cap |
$ 149.90 |
Monthly Internet |
5000/75000 kbps |
| NITRO 2.0 - Home 75 UNL (Select Video) |
75 Mbps Download / 5 Mbps Upload UNL (1.1 TB) Soft Data Cap |
$ 169.90 |
Monthly Internet |
5000/75000 kbps |
| NITRO 2.0 - Home 75 UNL (Select Gamer) |
75 Mbps Download / 5 Mbps Upload UNL (1.1 TB) Soft Data Cap w/ Public IP |
$ 179.90 |
Monthly Internet |
5000/75000 kbps |
| NITRO 2.0 - Home 75 UNL (Select Home Office) |
75 Mbps Download / 5 Mbps Upload UNL (1.1 TB) Soft Data Cap w/ Public IP |
$ 184.90 |
Monthly Internet |
5000/75000 kbps |
| NITRO 2.0 - Home 100 UNL |
100 Mbps Download / 10 Mbps Upload UNL (1.2 TB) Soft Data Cap |
$ 199.90 |
Monthly Internet |
5000/100000 kbps |
| NITRO 2.0 - BUSINESS 10 |
10-Mbps Download / 2 Mbps Upload (100-GB) |
$ 49.90 |
Monthly Internet |
2000/10000 kbps |
| NITRO 2.0 - BUSINESS 25 |
25-Mbps Download / 4 Mbps Upload (300-GB) |
$ 79.90 |
Monthly Internet |
4000/25000 kbps |
| NITRO 2.0 - BUSINESS 50 |
50-Mbps Download / 5 Mbps Upload (600-GB) |
$ 139.90 |
Monthly Internet |
5000/50000 kbps |
| NITRO 2.0 - BUSINESS 75 |
75-Mbps Download / 5 Mbps Upload (900-GB) |
$ 179.90 |
Monthly Internet |
5000/75000 kbps |
| NITRO 2.0 - BUSINESS 100 |
100-Mbps Download / 5 Mbps Upload (1.2 TB) |
$ 249.90 |
Monthly Internet |
5000/100000 kbps |
| NITRO 2.0 - BACKUP 25 |
25-Mbps Download / 4 Mbps Upload (25-GB) |
$ 25.00 |
Monthly Internet |
4000/25000 kbps |
| NITRO 2.0 - Home 25+ UNL |
25 Mbps Download / 4 Mbps Upload UNL (600 GB) Soft Data Cap |
$ 79.90 |
Monthly Internet |
4000/25000 kbps |
| NITRO 2.0 - Home 25+ UNL (Select Video) |
25 Mbps Download / 4 Mbps Upload UNL (800 GB) Soft Data Cap |
$ 99.90 |
Monthly Internet |
4000/25000 kbps |
| NITRO 2.0 - Home 25+ UNL (Select Gamer) |
25 Mbps Download / 4 Mbps Upload UNL (800 GB) Soft Data Cap w/ Public IP |
$ 114.90 |
Monthly Internet |
4000/25000 kbps |
| NITRO 2.0 - Home 25+ UNL (Select Home Office) |
25 Mbps Download / 4 Mbps Upload UNL (800 GB) Soft Data Cap w/ Public IP |
$ 114.90 |
Monthly Internet |
4000/25000 kbps |
| NITRO 2.0 - BUSINESS 25+ |
25-Mbps Download / 4 Mbps Upload (600-GB) |
$ 119.90 |
Monthly Internet |
4000/25000 kbps |
| NITRO 2.0 - Business 25 (Ace Hardware) |
CUSTOM PLAN FOR ACE HARDWARE |
$ 89.90 |
Monthly Internet |
4000/25000 kbps |
| NITRO 2.0 - Home 100 UNL (Select Home Office) |
100 Mbps Download / 10 Mbps Upload UNL (1.4 TB) Soft Data Cap w/ Public IP |
$ 234.90 |
Monthly Internet |
10000/100000 kbps |
| FREEDOM SELECT - SILVER |
FREEDOM SELECT - SILVER |
$ 54.90 |
Monthly Internet |
4000/25000 kbps |
| FREEDOM SELECT - GOLD |
FREEDOM SELECT - GOLD |
$ 79.90 |
Monthly Internet |
5000/50000 kbps |
| FREEDOM SELECT - PLATINUM |
FREEDOM SELECT - PLATINUM |
$ 149.90 |
Monthly Internet |
10000/100000 kbps |
| 40' LADDER FEE |
Additional charge for the use of large ladder |
$ 40.00 |
One Time |
N/A |
| ADMINISTRATIVE FEE |
If Subscriber disputes a charge to their credit card issuer that, in HVW?s sole discretion is not valid under the provisions of this Agreement and/or Code of Conduct, Subscriber agrees to pay HVW an ?Administrative Fee? of up to one-hundred dollars ( |
$ 50.00 |
One Time |
N/A |
| ANTENNA MAST (10') FEE |
Cost to add antenna mast to Standard Installation Fee |
$ 20.00 |
One Time |
N/A |
| STANDARD INSTALLATION FEE |
HVW or its agents, contractors, and representatives will install the HVW equipment and initiate the Service(s). All plans are based on ?Standard Installation.? Additional charges may apply for out of scope work. Standard Installation is defined as a s |
$ 499.90 |
One Time |
N/A |
| ACH NON-PAYMENT FEE |
A returned check, insufficient funds or declined credit card will be considered non-payment. Additionally, Subscriber will automatically be charged a twenty-five-dollar ($25.00 U.S.) fee for any check or ACH payment returned for non-payment or insufficien |
$ 25.00 |
One Time |
N/A |
| RECONNECT FEE |
Restoration of Service that has been suspended for any reason will require payment of any unpaid balance and a reconnect charge of twenty-five dollars ($25.00 US) may be applied. |
$ 25.00 |
One Time |
N/A |
| REACTIVATION FEE |
To restore service after a permanent disconnection, payment of the full unpaid balance and a reactivation fee of two hundred and twenty-five dollars ($250.00 US) for full reactivation may be applied. |
$ 250.00 |
One Time |
N/A |
| LATE FEE |
Subscriber bears the sole responsibility to timely pay all Monthly Fees when due. Bills will be sent via email to the Subscriber?s Account Email Address. It is Subscriber?s sole responsibility to have a valid email address on file with HVW. Subscrib |
$ 5.00 |
One Time |
N/A |
| COLLECTION FEE - $50 |
Accounts that are not paid to HVW may be turned over to an outside collection agency for collection. If the account is turned over for collections, Subscriber agrees to pay HVW a ?Collection Fee? of up to one hundred and fifty dollars ($150.00 US), pl |
$ 50.00 |
One Time |
N/A |
| COLLECTION FEE - $150 |
Accounts that are not paid to HVW may be turned over to an outside collection agency for collection. If the account is turned over for collections, Subscriber agrees to pay HVW a ?Collection Fee? of up to one hundred and fifty dollars ($150.00 US), pl |
$ 150.00 |
One Time |
N/A |
| NON-RETURNED EQUIPMENT FEE |
At such time as Subscriber or HVW terminate the Service, Subscriber will return the HVW Equipment to HVW within fifteen (15) calendar days in the same condition it was received (ordinary wear and tear excepted), and in accordance with HVW?s then-current |
$ 250.00 |
One Time |
N/A |
| LIFT RENTAL FEE |
Cost to rent aerial or boom lift equipment for non-standard installation |
$ 500.00 |
One Time |
N/A |
| TRIPOD MOUNT FEE |
Cost to add Tripod to Standard Installation Fee |
$ 69.90 |
One Time |
N/A |
| Hartford CSD Annual Billing |
|
$ 598.80 |
One Time |
N/A |
| Installation - $50 |
Installation - $50 |
$ 50.00 |
One Time |
N/A |
| COLLECTION FEE - $100 |
Accounts that are not paid to HVW may be turned over to an outside collection agency for collection. If the account is turned over for collections, Subscriber agrees to pay HVW a ?Collection Fee? of up to one hundred and fifty dollars ($150.00 US), pl |
$ 100.00 |
One Time |
N/A |
| SERVICE CALL FEE - 1ST HOUR |
If HVW is requested or required to service Subscriber Equipment or if Provider is called to Subscriber?s Premises and it is determined that the problem is other than the HVW Service, Subscriber will be liable for the expense of a service call and travel |
$ 50.00 |
One Time |
N/A |
| SERVICE CALL FEE - EACH ADDITIONAL 1/2 HR |
If HVW is requested or required to service Subscriber Equipment or if Provider is called to Subscriber?s Premises and it is determined that the problem is other than the HVW Service, Subscriber will be liable for the expense of a service call and travel |
$ 25.00 |
One Time |
N/A |
| TRAVEL FEE (PER MILE) |
travel charges of one-dollar ($1.00 US) per mile based on travel from Albany, NY. |
$ 1.00 |
One Time |
N/A |
| EQUIPMENT RECOVERY FEE |
Failure to return equipment within 30 days from the cancellation date will result in a charge to be determined with reference to HVW?s then current equipment schedule. You agree to pay such charge whether such equipment is lost, through theft or otherwi |
$ 100.00 |
One Time |
N/A |
| NON RETURNED EQUIPMENT FEE |
At such time as Subscriber or HVW terminate the Service, Subscriber will return the HVW Equipment to HVW within fifteen (15) calendar days in the same condition it was received (ordinary wear and tear excepted), and in accordance with HVW?s then-current |
$ 500.00 |
One Time |
N/A |
| NON RETURNED EQUIPMENT FEE |
At such time as Subscriber or HVW terminate the Service, Subscriber will return the HVW Equipment to HVW within fifteen (15) calendar days in the same condition it was received (ordinary wear and tear excepted), and in accordance with HVW?s then-current |
$ 1,000.00 |
One Time |
N/A |
| EQUIPMENT UPGRADE FEE |
Subscriber understands and agrees that HVW?s ability to provide an appropriate quality of Service to Subscriber and the other Subscribers on the HVW Network may from time to time require upgrades or replacement of the HVW Equipment, and Subscriber will b |
$ 100.00 |
One Time |
N/A |
| EQUIPMENT UPGRADE FEE |
Subscriber understands and agrees that HVW?s ability to provide an appropriate quality of Service to Subscriber and the other Subscribers on the HVW Network may from time to time require upgrades or replacement of the HVW Equipment, and Subscriber will b |
$ 150.00 |
One Time |
N/A |
| EQUIPMENT UPGRADE FEE |
Subscriber understands and agrees that HVW?s ability to provide an appropriate quality of Service to Subscriber and the other Subscribers on the HVW Network may from time to time require upgrades or replacement of the HVW Equipment, and Subscriber will b |
$ 200.00 |
One Time |
N/A |
| EARLY TERMINATION FEE |
(1) Subscriber understands, acknowledges and agrees that the Subscriber remains responsible for full payment of the remaining Term upon Subscriber's termination of this Agreement for any reason whatsoever. Subscriber may also be charged an Early Terminati |
$ 350.00 |
One Time |
N/A |
| ADVANCED TECHNICAL SUPPORT (ATS) FEE - PER HR |
ATS is a service intended to address issues outside the scope of HVW?s standard support agreement. ATS includes: (a) configuration troubleshooting; (b) evaluation of and attempts to correct software, operating systems and networking issues; (c) virus/sp |
$ 100.00 |
One Time |
N/A |
| LIFT RENTAL FEE |
Cost to rent aerial or boom lift equipment for non-standard installation |
$ 1,000.00 |
One Time |
N/A |
| Expedite Fee |
Expedite Fee is a fee for service, to ensure that the service provided will be expedited, meaning that it will be provided sooner than the same service would be provided without such a fee |
$ 200.00 |
One Time |
N/A |
| INSTALLATION CHARGE (AC819/AC919) |
INSTALLATION CHARGE (AC819/AC919) |
$ 749.90 |
One Time |
N/A |
| SUBSCRIBER EQUIPMENT - RADIO (Rental) - Pre-Pay |
SUBSCRIBER EQUIPMENT - RADIO (Rental) - Pre-Pay |
$ 250.00 |
One Time |
N/A |
| SUBSCRIBER INSTALLATION CHARGE |
SUBSCRIBER INSTALLATION CHARGE |
$ 249.90 |
One Time |
N/A |
| SUBSCRIBER INSTALLATION CHARGE |
SUBSCRIBER INSTALLATION CHARGE |
$ - |
One Time |
N/A |
| 10-GB |
A charge incurred when a subscriber exceeded the monthly quota fixed under a payment plan. |
$10mo |
Overage |
N/A |
