| Name | Description | Cost | Type |
|---|---|---|---|
| 10-GB (Example) | A change incurred when a subscriber exceeded the monthly quota fixed under a payment plan. (NITRO/CLASSIC Plans) | Example $10.00 | Overage |
| Static IP (1) | Some applications such as VPN, Camera Servers, IP Telephone Systems, Online Gaming and Application Servers that need a permanent address on the Internet. Static IP Addresses are supported under HVW’s DIA, Business, Select Gamer, Select Home Business for an additional charge. | $20.00 | Monthly |
| Managed Wireless Fee | The managed wireless service plan provides subscribers with a wireless access point that is maintained by HVW. Benefits include a leased router/access point, no-charge service calls related to Managed Wireless Service, telephone assistance setting up all your new wireless devices. | $4.90 | Monthly |
| Static IP (5) | Some applications such as VPN, Camera Servers, IP Telephone Systems, Online Gaming and Application Servers that need a permanent address on the Internet. Static IP Addresses are supported under HVW’s DIA, Business, Select Gamer, Select Home Business for an additional charge. | $40.00 | Monthly |
| Static IP (25) | A Some applications such as VPN, Camera Servers, IP Telephone Systems, Online Gaming and Application Servers that need a permanent address on the Internet. Static IP Addresses are supported under HVW’s DIA, Business, Select Gamer, Select Home Business for an additional charge. | $200.00 | Monthly |
| 40′ Ladder Fee | Additional charge for the use of a 40’ ladder | $40.00 | One-Time |
| Administrative Fee | If Subscriber disputes a charge to their credit card issuer that is a valid HVW charge, an Administrative Fee will be applied | $50.00 | One-Time |
| Antenna Mast (10′) Fee | Cost to add antenna mast to standard installation fee | $20.00 | One-Time |
| Standard Installation Fee | All plans are based on “Standard Installation.” Additional charges may apply for out of scope work. Standard Installation is defined as a single-story home with clear pathways to run cable (less than 100’) without obstructions or special material required. Additional charges may apply for non-standard installations, which include without limitation the following: tripods, antenna masts, chimney mounts, tree mount, tower sections, burying cables, aerial cables, demarcation extension, multistory buildings, 40-foot ladder charge, multiple computers, multiple cable runs, multiple locations, detached offices, etc. | $499.90 | One-Time |
| ACH Non-Payment Fee | A returned check, insufficient funds or declined credit card will be considered non- payment. Additionally, Subscriber will automatically be charged a twenty-five-dollar ($25.00 U.S.) fee for any check or ACH payment returned for non-payment or insufficient funds | $25.00 | One-Time |
| Reconnect fee | Restoration of Service that has been suspended for any reason will require payment of any unpaid balance and a reconnect charge of twenty-five dollars ($25.00 US) may be applied. | $25.00 | One-Time |
| Reactivation Fee | To restore service after a permanent disconnection, payment of the full unpaid balance and a reactivation fee of two hundred and twenty-five dollars ($250.00 US) for full reactivation may be applied. | $250.00 | One-Time |
| Late Fee | Subscriber bears the sole responsibility to timely pay all Monthly Fees when due. Late fee may apply for late payment. | $5.00 | One-Time |
| Collection Fee | Accounts that are not paid to HVW may be turned over to an outside collection agency for collection. If the account is turned over for collections, Subscriber agrees to pay HVW a Collection Fee of up to one hundred and fifty dollars ($150.00 US). | Up to $150.00 | One-Time |
| Tripod Mount Fee | Cost to add Tripod to Standard Installation Fee | $69.90 | One-Time |
| Invoice Mailing Fee | HVW relies on paperless invoicing, an additional five dollars ($5.00 US) will be applied to every invoice generated and mailed via the U.S. Postal Service. | $5.00 | One-Time |
| Service Call Fee – 1st Hour | Service calls to Subscriber’s Premises when the problem is not the HVW Service will be charged for a service call and travel fees (see below). The $50.00 U.S. rate is based on regular business hours; overtime, weekends and holidays rates will be higher, up to $100.00. | $50.00 to $100 | One-Time |
| Service Call Fee – Each additional 1/2 Hour | Service calls to Subscriber’s Premises when the problem is not the HVW Service will be charged for a service call and travel fees (see below). The $25.00 U.S. rate is based on regular business hours; overtime, weekends and holidays rates will be higher, up to $ ______. | $25.00 to $50.00 | One-Time |
| Travel Fee (Per mile) | Travel charges of one-dollar ($1.00 US) per mile based on travel from Albany, NY. | $1.00 Per Mile | One-Time |
| Equipment Recovery Fee | Failure to return HVW Equipment within 30 calendar days from the cancellation date will result in a charge to be determined with reference to HVW’s then current equipment schedule. | $100.00 | One-Time |
| Non- Returned Equipment Fee | Upon termination of the contract, Subscriber will return the HVW Equipment to HVW within fifteen (15) calendar days in the same condition it was received (ordinary wear and tear excepted), and in accordance with HVWs then-current rates | Market Value | One-Time |
| Equipment Upgrade Fee | Subscribers on the HVW Network may from time to time require upgrades or replacement of the HVW Equipment to be eligible for new plans and faster speeds. | Market Rate | One-Time |
| Early Termination Fee | Subscriber may also be charged an Early Termination Fee if contracts are canceled early | $350.00 | One-Time |
| Regulatory Recovery Fee | Hudson Valley Wireless is a regulated service provider and is responsible to comply with rules and regulations from various governmental entities such as Federal Communications Commission (FCC), state public utility commissions, state legislatures, county, town and city governments. The Regulatory Recovery Fee is a fee for legal, accounting, consulting services and other fees/surcharges to maintain compliance with governmental entities. | $2.60 | Monthly |
| Advanced Technical Support (ATS) Fee – Per Hr | ATS is a service intended to address issues outside the scope of HVW’s standard support agreement. ATS includes: (a) configuration troubleshooting; (b) evaluation of and attempts to correct software, operating systems and networking and other projects related to Customer Premise Equipment (CPE) | $100.00 per man/hr | One-Time |
| Lift Rental Fee | Cost to rent aerial or boom lift equipment for non-standard installation | Up to $1,500 (ea) | One-Time |
| Subscriber Equipment – Radio (Rental) | Radio Used to connect fixed-wireless service (Standard UE Only) | $9.90 | Monthly |
| Subscriber Equipment – Radio (Rental) | Radio Used to Connect fixed-Wireless Service (Standard UE Only) | $250.00 | One-Time |
| Subscriber Installation Charge | Installation of Broadband Equipment (Standard Installation Rate) | $249.90 | One-Time |
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