At Hudson Valley Wireless, we value feedback as an essential component of our growth and improvement. Our actionable feedback policy outlines our commitment to receiving, addressing, and implementing constructive input from customers, partners, and stakeholders.
1. Encouraging Feedback
We actively encourage feedback from all individuals and organizations we interact with. Whether it pertains to our services, communication, or overall operations, your input is invaluable to us.
2. Clear Channels for Submission
To make the feedback process seamless, we provide multiple channels for submission, including:
- Online Forms: Accessible on our website for easy and convenient feedback.
- Email: Direct communication with our customer support team at support@hvwisp.com.
- In-Person Communication: Feedback can also be shared directly with our team members during meetings or events.
3. Acknowledgment and Review
- Acknowledgment: Upon receiving feedback, we promptly acknowledge its receipt and communicate the next steps.
- Review Process: Feedback is reviewed by the appropriate team or department to assess its relevance and applicability to our operations.
4. Action and Implementation
- Prioritization: We prioritize actionable feedback based on urgency, impact, and alignment with our strategic goals.
- Implementation: Constructive suggestions are integrated into our operations, with clear timelines and responsibilities assigned.
- Follow-Up: We ensure transparency by updating the individual or organization on the actions taken in response to their feedback.
5. Continuous Improvement
We view feedback as an ongoing process and regularly analyze trends to identify areas for improvement. This helps us proactively address challenges and adapt to changing needs.
6. Feedback Confidentiality
We respect the confidentiality of those providing feedback. Any personal information shared in the feedback process is handled in compliance with our privacy policy and applicable regulations.
7. Feedback that Aligns with Our Values
While we value all feedback, we reserve the right to address only feedback that aligns with our core mission and values, ensuring a focus on productive and constructive dialogue.
Contact Us
We are here to listen and improve. If you have feedback or suggestions, please reach out through one of our feedback channels. Your voice is critical to our commitment to delivering exceptional broadband services and community engagement.
