Open Internet Compliance Statement

The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on June 12th, 2015 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.

The FCC’s rules focus on three primary issues:

  • Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
  • No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
  • No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
  • Reasonable network management. ISP's may engage in reasonable network management to maintain a high quality of service for broadband Internet access.

Network Practices
ISP's must disclose their network practices, specifically in the four general areas listed below. ISP's may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISP's may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.

Application-Specific Behavior:
We do not block or rate-control any particular application or protocol.

Device Attachment Rules:
For our fixed wireless broadband service only radios installed by a qualified Hudson Valley Wireless technician will be allowed on the network. Any device capable of connecting to an Ethernet port may connect to the CPE Router.

Security:
Hudson Valley Wireless employs a NAT structure for the majority of our customers. All customers are fully responsible for ensuring there devices are protected with a firewall and anti-virus software. Any customer with a public IP address will be given 1 Private address behind a DMZ.

Performance Characteristics:
ISP's must disclose the following network performance characteristics:

Service Description:
Hudson Valley Wireless provides fixed wireless broadband. We use a combination of Fiber Optic, unlicensed and licensed spectrum to deliver the services to the customer. Expected speeds are 1.5 Mbps Upload, 6 Mbps Download for the basic service plan. Impact of Specialized Services:
Specialized Services are not subject to Open Internet Compliance.

Commercial Terms:
ISP's must disclose the commercial terms of its broadband Internet access service including those listed below.

Pricing:
Please call Hudson Valley Wireless for commercial rates and terms, or visit us online at www.hvwisp.com.

Privacy Policies:
Hudson Valley Wireless does not provide any information about traffic to third parties without a legal request nor do we use any traffic information for non-network management purposes.

Redress Options:
Hudson Valley Wireless maintains 24×7 on call technician for emergency issues. We work to respond to issues within 4 hours.

FCC Notice:
If a customer believes that these open Internet rules are not being met, we encourage you to contact us at (518) 458-7006 or the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address:
http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.