Frequently Asked Questions
What is NITRO Broadband?
NITRO Broadband is our 5th-Generation Fixed Wireless platform designed to deliver blazing fast access to the Internet and other applications.
How does it work?
NITRO Broadband uses a combination of Fixed Wireless, High Speed Microwave and Fiber Optic Technology to deliver Broadband access to your Home or Business.
A high gain antenna is placed near the roof and aimed towards a one of our towers or relay sites to deliver the access.
Can multiple devices use the service at the same time?
YES……Our broadband platform allows multiple Internet enabled devices (i.e. Computer, Tablet, iPad, iPhone, Roku, SMART TV, etc) concurrent access to the system.
An internal wired or wireless router / network switch may be required to accommodate multiple devices.
What is your Network Policy for Nitro Broadband?
There are currently no restriction to the Nitro Broadband and don't we don't expect any. This is due to protocol change that time slices and shares the bandwidth better between customers ensuring a great experience no matter what the customer is downloading or uploading.
What is a Metered Plan?
A metered plan includes a flat rate for usage up to the Upload and Download limit specified under your service plan. There will be an additional charge for additional usage exceeding the limit.
Example: If your Internet Package was Home Essential for $39.90, your Upload and Download Speed would be 6Mbps / 1.5 Mbps. You would be able to Upload / Download 5 GB of Data and Upload 1 GB per month. If this usage was exceeded than you will be charged an additional $10 per 5GB Upload and/or Download.
What is Bandwidth?
Bandwidth is the transmission capacity of an electronic communications device or system. This is often referred to as an Internet Pipe or Information Highway. More bandwidth equals a larger the pipe or more traffic lanes. Nitro Broadband can be compared to a 10-lane super highway while some of the competitive technologies are closer to 1-lane roads with congested traffic.
Because of our speeds Hudson Valley Wireless and some cable areas are the only ACCEPTED types of residential technology that can be classified as "Broadband" in the rural areas. We encourage you to visit: http://www.broadbandmap.ny.gov for more details.
What is Latency?
Latency is how long a packet of information takes to get to and from a computer. It can be tested by "Pinging" network devices. Most people have watched a news clip where the reporter is located on another part of the world. They are having a conversation but the information is about 1-second behind. Imagine having the same type of Internet connection. The average Latency for Hudson Valley Wireless is 20-30 ms. Satellite based systems average 480 ms (Half a second). Don't be fooled by claims of fast Internet Speeds. Latency is a big part of how the Internet works. The Satellite Internet Super Highway may have several lanes, but has to travel 44,480 Miles to outer space and back. Nitro Broadband transmits the signal within 8-miles of our tower sites. Cellular Networks also have a great deal of latency because of congestion, making Nitro Broadband the best option.
What is Packet Loss?
Packet Loss is the failure of one or more transmitted packets to arrive at their destination.
What is Jitter?
Jitter is the variation in Latency over a period of time. Jitter can be disruptive in VoIP calls and Video Chat.
Should I get 100% of the Advertised Speed?
Hudson Valley Wireless offers the fastest and most reliable Wireless Internet Access in the area. Many factors can cause decreases in actual Internet Speeds. The subscriber’s internal router or multiple devices accessing the connection at the same time may cause slower speeds.
In general you should expect 95% or more of the advertised speed. Many “speedtest” websites give false readings because of distance, internet congestion and other factors. We recommend testing your connection at: http://www.hvwisp.com/index.php/tools/speed-test
If you are not experiencing consistent speeds, please contact our support department at:
Technical Support (518) 380-2830
How fast is NITRO Broadband compared to other Providers?
What are the Terms and Conditions?
Q. Is there a contract term?
NITRO Broadband requires a 2-year contract to qualify for the advertised pricing. All subscribers have the option to opt of the contract and pay a $10.00 monthly surcharge.
Q. How can I pay my Bill?
NITRO Broadband uses an automated billing system to charge a credit card. Subscribers may elect to have mailed invoices (additional surcharges apply).
What are your DNS Servers?
Hudson Valley Wireless has 2 DNS Servers
- ns1.hvwisp.com 18.104.22.168
- ns2.hvwisp.com 22.214.171.124
DNS Servers are used to translate a domain example: www.google.com into an IP address that the computers use to navigate the internet. This makes it easy for you and I to remember websites rather than a bunch of numbers.
If you have a computer that requires a static IP you will need to manually enter DNS Servers into your configuration.