Your California Privacy Rights
• For all requests, include Subscriber’s full name, street address, city, state and zip code.
• In a postal request, Subscriber must send a letter or post card to:
HVW’s Site and Services are designed and targeted to United States audiences and are governed by and operated in accordance with the laws of the U.S. If Subscriber is not a U.S. citizen or does not reside in the U.S., Subscriber voluntarily consents to the collection, transfer, use, disclosure and retention of Subscriber Personal Information in the U.S. Subscriber also agrees to waive any claims that may arise under Subscriber’s own national laws.
When Subscriber uses the Site and Services, the Personal Information Subscriber sends and receives is transmitted over wired and wireless networks and may be subject to interception by unauthorized third parties who seek to do you harm. While it is HVW’s objective to take reasonable measures to reduce the risk that unauthorized third parties will be able to intercept the information Subscriber sends and receives through the Site and Services, HVW cannot and does not make any guarantee that transmissions over the Internet are 100% secure or error-free.
What Information does HVW collect and how does HVW use this Information?
Generally, HVW collects and uses Personal Information internally in connection with providing the Site and Services to Subscriber, including to personalize, evaluate and improve the Site and Services, to contact Subscriber, to respond to and fulfill Subscriber requests, and to analyze how Subscriber uses the Site and Services.
HVW collects and uses various types of information about Subscribers and Subscribers’ use of the Site and Services via various features and registration pages, Help Desk and call centers, postal mail, remote kiosks, the HVW Facebook Page or other social network platforms, or by other means. Such information is generally classified as Personal Information or Non-Personal Information.Personal Information
Personal Information is the information Subscriber provides to HVW voluntarily or passively through Subscriber use of the Site and/or Services, and information which is directly associated with or reasonably linked to a specific person, computer or device. For example, we collect and use Personal Information through the registration process, when the equipment to provide the Service is installed, maintained or upgraded at Subscriber’s premises, and when Subscriber contacts HVW regarding the Site or Services. Through Subscriber account settings, HVW collects and uses Personal Information such as Subscriber name, email address, landline and/or wireless telephone number, postal address, billing address (if different) and billing information (such as credit/debit card account number or other financial account information), service address, and the nature of any of Subscriber devices or other property making use of the Services. Personal Information also includes Subscriber [customer] proprietary network information (“CPNI”) which is collected and used to provide VoIP services to you. CPNI includes any information that relates to the quantity, technical configuration, type, destination, location, and amount of use of our VoIP service, such as call detail, logs, and specifics regarding your VoIP account. Subscriber may be required to provide certain Personal Information to assist HVW in improving Subscriber’s Service or troubleshooting problems Subscriber is experiencing with the Site or Service, Subscriber computer or device, or otherwise to improve the quality of the Services.
HVW will communicate with Subscriber if Subscriber has provided HVW the means to do so such as submission of a Subscriber’s postal address, email address or phone number. HVW will mail, email, call or text Subscriber about Subscriber’s use of the Services or product improvements or upgrades, and other transactional information about Subscriber’s service.
HVW may also combine Personal Information with additional data obtained from HVW’s Facebook Pages or other social network platforms, its Affiliates, and its agents, representatives and contractors (third party owned companies that provide or perform services on HVW’s behalf, to help serve Subscribers better and to perform functions in order to support HVW’s businesses and operations), or other companies, such as credit bureaus, background check firms, and marketing research companies.
Some forms of Non-Personal Information as described below will be classified as Personal Information if required by applicable law or when such information is directly associated with or reasonably linked to a specific person, computer or device, or is combined with other forms of Personal Information.Non-Personal Information
Technology is improving every day and to improve HVW’s operations and functions HVW may introduce new technologies and monitoring techniques without advance notice or consent from Subscriber. HVW may also use third party providers to conduct such internal functions and analyses.Network Information
HVW also collects and uses HVW Network Information, information about Subscriber access to, and use of, the HVW Network, which may or may not be directly associated with or reasonably linked to a specific person, computer or device. For example, HVW may collect use information about the performance of the our equipment installed on Subscriber property or at Subscriber premises, when Subscriber is using the Services, the various devices Subscriber is using to access the Services, the amount of data Subscriber is transmitting and receiving, the content of the data Subscriber are transmitting and receiving, the websites Subscriber is visiting, and any other information that is transmitted over the HVW Network. HVW may also aggregate HVW Network Information from multiple Subscribers and share such aggregated Non-Personal information about the overall performance of the HVW Services and HVW Network with our Affiliates and other third parties. Aggregated information does not identify a specific individual, computer or device.